At McAteer Property Consultants, we are committed to providing a professional service to all our clients and customers. We aim to get it right, first time, every time. However, if things go wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint and respond to you with a final outcome, though we aim to resolve matters much faster than that.
What will happen next?
Stage 1: Talk to Us
If you are dissatisfied with any aspect of our service, please speak to the member of staff involved. In many cases, an informal chat can resolve the issue immediately.
Stage 2: Formal Complaint
Adrian John McAteer (Managing Director)
McAteer Property Consultants
Mobile: 07771615877,
Email: adrianmcateer@mcateerproperty.co.uk.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve reviewing your file and speaking to the member of staff who dealt with you.
3. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Stage 3: Independent Redress
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks have elapsed since the complaint was first made), you can request an independent review from the Property Redress Scheme (PRS) without charge.
Property Redress Scheme:
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
Telephone: 0333 321 9418,
Email: info@theprs.co.uk,
Website: www.theprs.co.uk.
